Privacy Policy

Your privacy matters. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect:

• Personal info: Name, email, phone, billing/delivery addresses, payment details.
• Account & order info: Login details, order history, delivery preferences.
• Website data: IP address, browser type, pages visited, cookies.

2. How We Use Your Data

We use your information to:

• Process orders and deliver products.
• Communicate about your orders or inquiries.
• Improve our website and services.
• Meet legal obligations (tax, accounting).

3. Sharing Your Data

We never sell your information. We may share data with:

• Delivery & payment providers to fulfil orders.
• IT or service providers who support our website.
• Legal authorities if required by law.

4. Cookies

We use cookies to improve your experience:

• Essential cookies for website function.
• Performance cookies for analytics.
  You can manage cookies in your browser, but some features may not work.

5. Data Retention

We keep your data only as long as needed for:

• Order fulfillment and support.
• Legal compliance (tax/accounting).
• Analytics and service improvement.

6. Your Rights

You can:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Withdraw consent for marketing at any time.

7. Security

We use appropriate measures to protect your personal data.

8. Updates

We may update this policy; the latest version is always on this page.

9. Contact

Email: sales@c20fireplaces.co.uk